• Delivery is within 2-3 working days from the date your order*
• Delivery is Monday to Friday (excluding Public Holidays).
• If your order is above £20.00 you will enjoy free delivery. If your order value is less than this, the delivery charge is £5.99 per order/consignment.
* Orders placed after 14.00 on a Friday will be dispatched on the following Monday (excluding Public Holidays).
We will endeavour to dispatch all orders within two working days but on rare occasions some items maybe out of stock. We will always endeavour to keep you informed of anticipated dispatch dates if any delays do occur.
If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made. Where stock is not immediately available we may dispatch a part shipment of any orders at our discretion or wait until we have received shipment of any out of stock items you have ordered, and dispatch the whole order together.
Please note that a signature will be required upon receipt of your delivery
If for any reason you are not completely delighted with your purchase you may request a returns form by calling us on:
07735 090328 or by email firstname.lastname@example.org
Please make sure you have your order reference handy and the reason for the return.
We will email you a returns form and you may return this and the item within 14 days of receipt for a refund or exchange.
The delivery cost of the return will be down to the consumer
Items must be unused, undamaged, in their original packaging with all accompanying documents.
Delivery costs back to us are not refundable unless there is a fault/damage with the item and it is reported within 28 days of receipt.
If that is the case then we will either send you a Pre-paid Returns Label or arrange a collection.
Special Orders can not be returned for a refund or exchange.